Hotel & City Shuttle FAQs

How often will the shuttles run?: Hotel shuttles begin their service at different times depending on the location, with the earliest departure at 3:30 PM from the Ontario Hotel. They will run continuously to the festival, with the last shuttle from the festival departing at 3:00 AM. Return service from Beyond Wonderland back to your stop will conclude 30 minutes after the music ends each night. City shuttles have specific single departure times which vary based on your shuttle stop location. For accurate departure times, please refer to the “Daily departure time” listed under your specific shuttle stop. Returning city shuttles depart 30 minutes after the music ends, or as buses fill. Please note that the departure times are specific to each location and are not the same for all shuttles.

How will I receive my shuttle pass?: All shuttle passes will be redeemed for a wristband via will-call at the shuttle stop. Simply bring your confirmation email and photo ID to check-in!

Can I use my shuttle pass at any of the shuttle stops?: You may only use your shuttle pass at the stop for which you purchased your pass.

Can I park my car at the shuttle stop?: Parking is often limited and not always guaranteed to be available depending on locations. While public lots may be nearby, any parking that will be available will be at the owner's own risk.

Can I purchase an official shuttle pass from anywhere other than this website?: The only place to purchase an official Beyond Wonderland shuttle pass is through the official Beyond Wonderland website with our official ticketing partner Front Gate Tickets. Note: This is the official shuttle program of Beyond Wonderland, and we do not oversee any independently offered shuttle programs. Only the official Beyond Wonderland Shuttles will have access to the NOS Events Center and optimized routes to get you there even faster. Third-party services are not endorsed and will not have access to the event grounds.

Can I buy a shuttle pass at one of the shuttle stops or on-site at the festival?: Our shuttle passes will most likely be sold out by the time of the event. We encourage you to purchase your passes early.

Are the shuttles wheelchair-accessible?: Yes, wheelchair-accessible shuttles are available. So that we can best accommodate you, please contact us and let us know your order number, shuttle location, email address, and the best phone number to reach you. For the fastest support, choose “Accessibility: General” as the category.

How long will it take to get to the festival?: We cannot accurately predict the exact traffic on the day of the festival, but our experienced team will do everything in their power to get you to the party as quickly as possible!

How will I know what shuttle to take at the end of the night?: All shuttles will be clearly labeled, and shuttle staff members will be available to direct you to the correct boarding area.

Are there items I am not allowed to bring onto the shuttles?: Any items that are prohibited inside the festival are prohibited on the shuttles, including outside food and drink. Be sure to thoroughly review the list of acceptable and prohibited items.

What if I change my mind and don’t want my shuttle pass?: All shuttle passes are non-refundable.

Can I use my Beyond Wonderland shuttle purchase for a contest/giveaway or to promote my website / product / event?: No. Beyond Wonderland trademarks, intellectual property, tickets, and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes, or any commercial purpose, without express written consent from Insomniac and its partners.

My question wasn’t answered!: We’re here to answer your questions! Please contact us and we’ll get back to you shortly.